General
You can access your email preferences by scrolling down to the bottom of our emails and clicking "EMAIL PREFERENCES." You will be taken to a page ...
Fri, 24 Sep, 2021 at 1:18 PM
You can change your password by going to https://app.tonebase.co/logout and selecting "forgot your password?" You will be asked to enter your acco...
Thu, 6 Jan, 2022 at 2:41 PM
To locate the score on your iPad, turn your screen to landscape mode while in the video player, and the "Download" button should appear on screen ...
Wed, 25 Aug, 2021 at 3:55 AM
After you have started the checkout process, the payment details window should open. In this modal, there is a form reading "Enter coupon code.&q...
Fri, 24 Sep, 2021 at 1:51 PM
Our video tutorials are broken up into three general categories: Lessons and courses on repertoire Lessons and courses on technique Special features (ma...
Fri, 24 Sep, 2021 at 1:56 PM
Sorry you're having trouble accessing your account! Here are a few common solutions: Try going to https://app.tonebase.co/logout and entering your ema...
Tue, 31 Jan, 2023 at 8:15 PM
We're sorry to see you go! You can schedule your subscription to cancel at any point by going to your Account page and clicking "Cancel [instrument...
Thu, 1 Sep, 2022 at 10:11 PM
tonebase offers an industry-leading 90-day money back guarantee on all purchases. If you'd like to request a refund within that period, please send an e...
Tue, 31 Jan, 2023 at 8:15 PM
At the moment an app is not available for download yet, but tonebase is accessible on any platform (mobile/desktop/tablet). We are currently in the process ...
Fri, 24 Sep, 2021 at 2:13 PM
When you first sign up, you will be asked a series of questions about your level and current repertoire which helps us determine good recommendations along ...
Tue, 31 Jan, 2023 at 8:17 PM