What if I'm having video player issues?

Modified on Fri, 23 Aug at 2:40 AM

There are various reasons a video lesson or livestream won't play. Here are a few common solutions you can use to remedy the issue:


- Clear your browser cache and cookies
- Ensure you are using our approved browsers (Safari or Chrome) and that it is updated to the latest version

- Refresh the page

-Check your internet connection is stable and has a speed high enough to load videos

- Turn off ad-blockers (please note: this is not going to enable ads to appear in the video, it is simply the cause of some video issues)

- If Vimeo is blocked in your country please use a VPN to watch lessons and live streams

If you continue to experience issues, please reach out to us at team@tonebase.co for further assistance.

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