General

How do I unsubscribe from emails?
You can access your email preferences by scrolling down to the bottom of our emails and clicking "EMAIL PREFERENCES." You will be taken to a page ...
Fri, 24 Sep, 2021 at 1:18 PM
How do I change my password?
You can change your password by going to https://app.tonebase.co/logout and selecting "forgot your password?" and follow the ensuing steps to rese...
Fri, 24 Sep, 2021 at 1:49 PM
How do I access scores/workbooks on my iPad?
To locate the score on your iPad, turn your screen to landscape mode while in the video player, and the "Download" button should appear on screen ...
Wed, 25 Aug, 2021 at 3:55 AM
How do I apply a coupon code?
  After you have started the checkout process, the payment details window should open. In this modal, there is a form reading "Enter coupon code.&q...
Fri, 24 Sep, 2021 at 1:51 PM
What is the format of the video tutorials?
Our video tutorials are broken up into three general categories: Lessons and courses on repertoire Lessons and courses on technique Special features (ma...
Fri, 24 Sep, 2021 at 1:56 PM
Why can't I log into my account?
Sorry you're having trouble accessing your account! Here are a few common solutions: Try going to https://app.tonebase.co/logout and entering your ...
Wed, 25 Aug, 2021 at 3:55 AM
Do you offer a student/teacher discount?
Yes! We offer a 30% discount on all plans for current students and educators. Please contact us at team@tonebase.co with your details and we will be happy t...
Wed, 25 Aug, 2021 at 3:55 AM
How do I cancel my subscription?
We're sorry to see you go! You can schedule your subscription to cancel at any point by going to your Account page and clicking "Cancel Subscripti...
Wed, 25 Aug, 2021 at 8:42 PM
Do you offer refunds?
tonebase offers an industry-leading 90-day money back guarantee on all purchases. If you'd like to request a refund within that period, please send an ...
Fri, 24 Sep, 2021 at 2:09 PM
Is there a tonebase app?
At the moment an app is not available for download yet, but tonebase is accessible on any platform (mobile/desktop/tablet). We are currently in the process ...
Fri, 24 Sep, 2021 at 2:13 PM