How do I update my payment info?

Modified on Thu, 1 Feb at 4:29 PM

To access your billing information, follow the steps below:

1. Go to your Account page by clicking Account > Settings in the lower right hand corner of your homepage

2. Click "Edit" on the upper right hand corner of your payment methods module

3. You will be taken to your Customer Portal in Chargebee

4. Enter your account's associated email address to receive a one-time password via email

5. Go to your email inbox in a separate tab to find the passcode, copy it, and return to the Chargebee page to paste it in the blank form

6. Click "login" and you will be taken to "Manage Subscriptions" where you can select your subscription's billing account.

You will then be able to see your billing account information where you can edit your payment methods and download your invoices by clicking "Billing History" and then "Download"

If you need help with anything else, we're always on hand to help at team@tonebase.co!