Billing & Account

How do I access my account?
You can find your account by clicking "My Account" in the upper right hand corner of the dashboard homepage. You can also access it by clicking th...
Fri, 24 Sep, 2021 at 2:22 PM
Why am I being double billed?
If you are receiving payment requests and you either a.) already have an active account or b.) already cancelled your account, then you may have accidentall...
Thu, 6 Jan, 2022 at 2:15 PM
How do I access my billing information?
To access your billing information, follow the steps below: 1. Go to your Account page located on the upper right hand corner of the dashboard page ...
Thu, 6 Jan, 2022 at 2:13 PM
How do I update my payment info?
To access your billing information, follow the steps below: 1. Go to your Account page located on the upper right hand corner of the dashboard page 2. ...
Thu, 6 Jan, 2022 at 2:33 PM
How do I change the email address on my account?
Send a message to us at team@tonebase.co in the following format below:   Current address: New address:   A member of our team will make the change as ...
Fri, 24 Sep, 2021 at 2:43 PM
Can I change my subscription plan?
Unfortunately the feature to switch your subscription manually is not available at this time. Please contact us at team@tonebase.co with your subscription c...
Thu, 6 Jan, 2022 at 2:32 PM
Does my subscription automatically renew?
Yes. Unless you choose to cancel, your subscription will remain active and automatically renew at the beginning of each billing period. 
Fri, 24 Sep, 2021 at 2:44 PM
What if I need to take a break from tonebase?
Taking a break and coming back when you’re ready is totally an option! Just reach out to us with your preferred start and end dates and we will set that up ...
Thu, 6 Jan, 2022 at 2:40 PM