Billing & Account

How do I access my account?
You can find your account by clicking "My Account" in the upper right hand corner of the dashboard homepage. You can also access it by clicking th...
Fri, 24 Sep, 2021 at 2:22 PM
Why am I being double billed?
If you are receiving payment requests and you either a.) already have an active account or b.) already cancelled your account, then you may have accidentall...
Fri, 24 Sep, 2021 at 2:24 PM
How do I access my billing information?
You can find information related to your billing and subscription by going to your Account page located on the upper right hand corner of the dashboard p...
Fri, 24 Sep, 2021 at 2:25 PM
How do I update my payment info?
You can update your payment method by logging in to your account portal at the following secure link! https://tonebase-v2.chargebeeportal.com/portal/v2/log...
Fri, 24 Sep, 2021 at 2:42 PM
How do I change the email address on my account?
Send a message to us at team@tonebase.co in the following format below:   Current address: New address:   A member of our team will make the change as ...
Fri, 24 Sep, 2021 at 2:43 PM
Can I change my subscription plan?
Absolutely! Just go to https://app.tonebase.co/account and select "manage subscription" or "pause/cancel subscription". Feel free to...
Wed, 20 Oct, 2021 at 3:49 AM
Does my subscription automatically renew?
Yes. Unless you choose to cancel, your subscription will remain active and automatically renew at the beginning of each billing period. 
Fri, 24 Sep, 2021 at 2:44 PM
What if I need to take a break from tonebase?
Taking a break and coming back when you’re ready is totally an option! Just head to your account details page to pause your subscription by going to the &qu...
Tue, 23 Nov, 2021 at 11:40 PM