I'm having trouble checking out

Modified on Wed, 27 Aug at 4:57 PM

If you're experiencing problems checking out please try the following solutions.

  • Clear your browser cache and cookies
  • Use one of our supported browsers: Chrome or Safari.
  • Already tried one? Try switching to the other.
  • Customers often have better luck using PayPal — give that a try if card payment isn't working.
  • Avoid applying extra coupons if your subscription is already discounted.
  • Check with your bank to ensure tonebase is authorized to process the transaction.


Still stuck? Reach out to us anytime at team@tonebase.co for further assistance.